Faqs

Is it for me?

Photo-love-letter is for anybody who wants to give a very personal gift to someone they love. Here are some typical letters;

  • Newlyweds to each other on their wedding day
  • Husband to Wife/Wife to Husband on their wedding anniversary
  • Husband to Wife/Wife to Husband on renewing vows
  • Valentine’s day
  • Thank you letter to mum/dad/parents on your wedding day
  • Letter to loved one overseas, in the forces etc.
  • Marriage proposal
  • Say sorry/make up/get back together letter
  

How soon can I get my gift?

We aim to dispatch all orders within 48 hours Mon-Fri.  If you choose priority dispatch we will aim to dispatch next day. Our printing facility is closed over the weekend and bank holidays, so please allow extra time if you order over these periods.  See our Delivery page for more detail.

Can I send direct to my partner?

Yes! We send anywhere.  All Photo-love-letters are sent in a discrete brown postal tube without branding.  We do not include an invoice or any pricing information.

How long will it take me to do a love letter?

It can be a short as 5 minutes, or it could take 30.  For speed, insert text from the poem picker.

Help! I have mistake, but passed through to payment?

Contact us immediately.  We do check each letter before printing for obvious errors but we cannot guarantee to spot everything.  If it is still waiting to be printed we may be able to make amendments or you can re-do your order.

What size and format do my photos need to be?

We recommend your photos should be a minimum of 1200 pixels on their longest side.  Check the size of a photo by right clicking the file and selecting properties. You can upload lower resolution photos but they may appear fuzzy.

Help! I can’t spell and my grammar is really poor.

Your browser should help identify wrong spellings.  If it does not you might need to switch it on in the settings .  Then simply right click the mouse on the error and it will display alternative spellings.   Text from the poem picker is already spell checked.  You can also install grammar checkers for your browser.

I really like the idea but I just don’t know what to write?

See our love letter writing tips page for ideas, and consider using our pre written love letters in the poem picker.

My letter is very personal, will you read it?

Our production team have been very carefully chosen for their trustworthiness and we operate in a very discrete and respectful way, treating each Photo-love-letter as a confidential document.  We only check your letter for any technical errors not for written content.

If you have other questions please contact us